Further Information


Delivery

'Delivery' covers the costs to process, package and send products. 

As you checkout, you will be provided with the available options.

Some bulk/fragile items are unable to be sent, therefore will require collection.

UK Delivery - At present, the club only offers a blanket Royal Mail delivery at a cost of £3.99. We estimate that delivery will take between 1 and 4 days, dependent on the staffing/capacity of the Club Shop. You will receive an email when your order has been posted.

International Delivery - At present, the club offers two types of international delivery, Europe (at a cost of £12.99) and Rest Of World (at a cost of £19.99). You will receive an email when you order has been posted.

Some items on the YCFC Online Store are fulfilled by a Third Party and as a result your order may arrive in separate packages - if you have any queries regarding the whereabouts of your items, please get in touch.

  

Collection/Pick Up

Our Click & Collect function lets you make an order online and then collect it from the Club Shop for free of charge. To do this, when you go to the online checkout, choose the Pick Up/Click & Collect option.

When your order is ready, we'll send you an e-mail to let you know it's ready to be collected. When you come to pick up your order, please either bring your Order Number or confirmation email with you - someone else can collect your order for you if they show us your email confirmation.

Please note - If any items within your order are 'collection only' this will apply to your entire order, which will require collection. If you require shipping for any items these will need to placed as a separate order for delivery.

 

Refunds & Exchanges

You may return any item within 28 days of receiving the item in the original condition for a full refund or exchange of the price you paid for the item. You must tell us if you want to cancel in writing by letter or email within a period of 28 days.

If you request a refund within the 28-day period, we will make the refund without any undue delay and not later than 7 days after we receive back from you any goods supplied. You will have to bear the direct cost of returning items to us.

Please ship the item to the following address:

York City FC Club Shop - Returns
York City Football Club
LNER Community Stadium
Kathryn Avenue
Monks Cross Drive
Huntington
York 
YO32 9AF

Please note, for your protection, we recommend that you use a recorded delivery service, as we cannot be held responsible for goods not received.

We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

If you require an exchange on any item we will be happy to process this for you.

You must tell us if you want to exchange in writing by returning the goods with details of what and how you’d like the item exchanging or sending an email within a period of 28 days. We will make the exchange without any undue delay. You will have to bear the direct cost of returning items to us.

  

World Retro

All orders of retro shirts through World Retro are processed, fulfilled and dispatched by World Retro. If you have any questions regarding your order, please get in touch with them... https://world-retro.com/

 

Secure Shopping

Safe shopping is important so we have gone to great lengths to make sure your details remain safe. When shopping with the York City FC Store, you can be confident that your payment details and personal information will be safe.

The site is run through Shopify which provides a PCI compliant shopping cart and hosting solution. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Shopify meets all 6 categories of PCI standards:

Maintaining a Secure Network

Protecting Cardholder Data

Maintaining a Vulnerability Management Program

Implementing Strong Access Control

Regularly Monitoring and Testing Networks

Maintaining an Information Security Policy

If you receive any E-Mails from the York City FC Store that you believe may be fraudulent, please don’t hesitate to contact us to verify anything you’ve received.

Stock & Availability

Whilst every effort is taken to ensure all items in the store are always in stock, on occasions some items will be temporarily out of supply. If you have placed an order for an item and for any reason the item is no longer in stock, you will be contacted with an estimated delivery date and the option to wait for the item to return in stock or be fully refunded.

Disclaimer 

Please note; the products illustrated on this website are as seen.

The reproduction of colours is as accurate as photographic and computing processes will allow. The York City FC Store accepts no responsibility for variances in colour or style due to the settings on the user's monitor.

The York City FC Store reserves the right to alter without notice or prior warning, prices of products and conditions of sale.