Further Information


Delivery

At present, the club only offers Signed-For Royal Mail delivery at a cost of £3.99, the reason for this is to guarantee delivery by reducing risk of items being lost in transit. We estimate that delivery will take 2-3 days.

Collection

Our Click & Collect function lets you make an order online and then collect it from the Club Shop for free of charge. 

When you go to the online checkout, choose the Click & Collect option. (You'll only see the option if everything in your basket is available for Click & Collect.)

When your order is ready, we'll send you an E-Mail to let you know it's ready to be collected. The majority of orders should be ready by midday the next working day but please wait for your E-Mail just in case.

If you haven't collected your order in 14 days, we'll return the items to the shelf and refund you, which should take a few working days to reach your account.

When you come to pick up your order, please bring the E-Mail we sent saying it’s ready for collection – as either a print-out or on your phone, tablet or laptop.

Someone else can collect it for you if they show us your E-Mail confirmation.

Season Ticket Holder Discount

York City Football Club Season Ticket Holders are entitled to a 10% discount on items when purchasing items in the Club Shop, however - at present - not through the Online Store. The Online Store hopes to offer this functionality in due course.

Refunds & Exchanges

You may return any item within 14 days of receiving the item in the original condition for a full refund or exchange of the price you paid for the item. You must tell us if you want to cancel in writing by letter or E-Mail within a period of 14 days.

If you request a refund within the 14-day period, we will make the refund without any undue delay and not later than 14 days after we receive back from you any goods supplied. You will have to bear the direct cost of returning items to us.

Please ship the item to the following address:

York City FC Club Shop - Returns
York City Football Club
Bootham Crescent
York 
YO30 7AQ

Please note, for your protection, we recommend that you use a recorded delivery service, as we cannot be held responsible for goods not received.

We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

If you require an exchange on any item we will be happy to process this for you.

You must tell us if you want to exchange in writing by returning the goods with details of what and how you’d like the item exchanging or sending an E-Mail within a period of 14 days. We will make the exchange without any undue delay. You will have to bear the direct cost of returning items to us.

Secure Shopping

Safe shopping is important so we have gone to great lengths to make sure your details remain safe. When shopping with the York City FC Store, you can be confident that your payment details and personal information will be safe.

The site is run through Shopify which provides a PCI compliant shopping cart and hosting solution. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Shopify meets all 6 categories of PCI standards:

Maintaining a Secure Network

Protecting Cardholder Data

Maintaining a Vulnerability Management Program

Implementing Strong Access Control

Regularly Monitoring and Testing Networks

Maintaining an Information Security Policy

If you receive any E-Mails from the York City FC Store that you believe may be fraudulent, please don’t hesitate to contact us to verify anything you’ve received.

Stock & Availability

Whilst every effort is taken to ensure all items in the store are always in stock, on occasions some items will be temporarily out of supply. If you have placed an order for an item and for any reason the item is no longer in stock, you will be contacted with an estimated delivery date and the option to wait for the item to return in stock or be fully refunded.

Disclaimer 

Please note; the products illustrated on this website are as seen.

The reproduction of colours is as accurate as photographic and computing processes will allow. The York City FC Store accepts no responsibility for variances in colour or style due to the settings on the user's monitor.

The York City FC Store reserves the right to alter without notice or prior warning, prices of products and conditions of sale.